Refund policy

Returns & Exchanges Policy

Effective August 11, 2026

Every House of Archer item is made especially for the customer after an order is placed. Because our products are made to order, we do not accept returns or issue refunds for buyer’s remorse, incorrect selections, or changes of mind.

Order Cancellations and Changes

Orders cannot be canceled or changed after checkout. Please carefully review the product, size, color, quantity, shipping address, and other selections before placing your order.

Apparel Size Exchanges

House of Archer offers one size exchange on eligible apparel. Size exchanges are not available for bags, phone cases, drinkware, accessories, or other non-apparel products.

To qualify: 

  • Submit the Exchange & Product Issue Request Form within 24 hours of carrier-confirmed delivery.

  • The exchange must be for the same apparel product and design in a different available size.

  • The original item must be unworn, unwashed, unaltered, and free from damage, stains, makeup, deodorant, perfume, smoke, pet hair, odors, or other signs of use.

  • Any original tags and packaging must be included when applicable.

  • Only one size exchange is permitted per item.

If the request is approved, House of Archer will provide a return shipping label. The customer is responsible for the cost of that label and must pay the label charge before it is issued.

The return package must receive a carrier acceptance scan within five calendar days after approval. A label being created does not count as shipment. Requests will be closed if the package is not shipped by the deadline.

Once the original item is received and inspected, House of Archer will produce and ship one replacement size at no additional product or outbound shipping charge. Normal production and shipping times apply to the replacement.

If the returned item does not meet the eligibility requirements, the exchange may be denied. House of Archer is not responsible for items lost or damaged while being returned.

Size exchanges are subject to product and size availability. If the requested replacement is unavailable, House of Archer may issue store credit for the price paid for the eligible item.

Non-Apparel Products

All bags, phone cases, drinkware, totes, accessories, and other non-apparel products are final sale. They cannot be returned or exchanged unless they arrive damaged, defective, or incorrectly printed.

Damaged, Defective, or Misprinted Items

Damage, manufacturing defects, incorrect products, and printing errors must be reported through the Exchange & Product Issue Request Form within 24 hours of carrier-confirmed delivery.

The request must include:

  • The order number

  • A description of the problem

  • A clear photograph of the entire product

  • Close-up photographs clearly showing the damage, defect, or printing error

  • Photographs of the packaging and shipping label when the item arrives damaged

Additional photographs or information may be requested while the claim is reviewed. Do not discard the product or packaging until the request has been resolved.

For a verified issue, the customer may select one of the following remedies on the form:

  • A free replacement of the affected item

  • House of Archer store credit equal to the price paid for the affected item

Original shipping charges are not included in store credit unless required by applicable law. If the selected replacement is unavailable, House of Archer may provide store credit instead.

Minor differences in color, print placement, or appearance caused by screen settings, product materials, and garment construction are not defects.

How to Submit a Request

All size exchange and product issue requests must be submitted through our Exchange & Product Issue Request Form:

[INSERT FORM LINK]

Submitting a request does not guarantee approval. Requests sent through social-media comments or direct messages are not considered formally submitted and do not pause the applicable deadline.

Marketplace and Legal Rights

Purchases made through a third-party marketplace may also be subject to that marketplace’s mandatory return rules. Nothing in this policy limits any rights that cannot legally be excluded under applicable law.